Bortselite Brokerage Bot — Customs Automation & Container Tracking
Customs brokers overwhelmed by hundreds of daily repetitive phone calls from cargo owners inquiring about container tracking, customs clearance stages, and port fee status.
Operational Benchmarks
Measurable impact achieved in production.
Manual Inquiries Reduced
Response Latency
Bot Availability
Supported Channels
Operational Challenges
Critical bottlenecks prior to system deployment
- Live integration with maritime container tracking and port clearance APIs.
- 24/7 automated instant responses across WhatsApp Cloud API and Telegram.
- Automated push notifications on milestone events (Customs Cleared, Port Exit).
- Deploying via lightweight, cost-effective Docker containers on cloud PaaS.
Operational Transformation
Direct before vs after production benchmarks
Customer Status Inquiry
Clearance Notification
Architectural Decisions & Trade-offs
Engineered design choices, technical rationale, and evaluated trade-offs
Built on .NET 9 Web API
Architectural Rationale:
Exceptional concurrent webhook throughput and minimal container memory consumption.
Multi-Channel Omni-Desk (WhatsApp + Telegram)
Architectural Rationale:
Offered seamless customer tracking via WhatsApp while providing an internal alert desk on Telegram.
Data Flow & Integration Pipeline
Live visual pipeline demonstrating real-time data exchange across services, AI engines, and databases.
Production Interfaces & Modules
Comprehensive architectural walkthrough of live dashboards, portals, and background engines.
Supplier Identification & Commercial Invoice Ingestion
Document & Invoice IngestionStep collecting manufacturer credentials and commercial invoices/quotations as media or text for clearance forwarding.
Strict HS Code Regex Error Handling & Recovery Flow
Error Handling & RecoveryStrict regex pattern validator intercepting malformed HS codes (4-10 digits required) with graceful conversational recovery.
Customs Tariff HS Code Validation & Input Prompt
Customs Data ValidationGuided prompt validating HS tariff code input against international customs classifications.
Ports Elite Logistics Interactive WhatsApp Main Menu
WhatsApp Chatbot & Conversational AIInteractive 8-service conversational menu for Saudi customs clearance, Saber certification, international freight, and warehousing.
Saber Conformity Certification Product Intake Flow
Automated Customer IntakeConversational onboarding flow capturing imported product specifications for Saudi Saber conformity compliance.
"If rebuilt, I would connect the bot directly to billing gateways to generate and dispatch payment links for customs fees within the chat thread."
— Mahmoud Talaat, Founder & Lead Systems Architect